1. Legal framework

At Futura Tickets we process your personal data in accordance with the General Data Protection Regulation (GDPR) 2016/679 and applicable local data protection laws.

2. Data controller

Company name: FUTURA TICKETS S.L.
Tax ID: B56827157
Address: Valencia, España
Email: hello@futuratickets.com
Phone: +34 634 38 24 56
Registered at: Registro Mercantil de Madrid

3. Data Protection Officer

You can contact our Data Protection Officer (DPO) for any inquiry related to the processing of your personal data at the email address: hello@futuratickets.com

4. Categories of data processed

We process the following categories of personal data:

Identification data: name, surname, ID number, address.
Contact data: email, phone, postal address.
Professional data: company, position, sector of activity.
Navigation data: IP address, browser type, pages visited.
Transaction data: purchase history, payment method used.

5. Processing purposes

Your personal data will be processed for the following purposes:

Management of the contractual relationship with customers and suppliers.
Provision of contracted ticketing services.
Sending marketing communications (with your consent).
Responding to inquiries and information requests.
Compliance with legal and tax obligations.
Improvement of our services through statistical analysis.

6. Legal basis for processing

The legal bases for processing your data are:

Contract execution: for the provision of our services.
Consent: for sending marketing communications.
Legitimate interest: for improving our services and fraud prevention.
Legal compliance: to meet tax and administrative obligations.

7. Data recipients

Your data may be communicated to:

Event organizers for which you have purchased tickets.
Financial entities for payment management.
Public administrations when there is a legal obligation.
Technology service providers acting as data processors.

We do not make international data transfers outside the European Economic Area unless there are adequate guarantees in accordance with GDPR.

8. Retention periods

We retain your data for the following periods:

Customer data: during the contractual relationship and 5 years afterwards to address possible liabilities.
Commercial contact data: until you request removal or withdraw consent.
Tax data: 4 years in accordance with tax regulations.
Navigation data: maximum 2 years.

9. Data subject rights

You can exercise the following rights:

Access: know what personal data we process about you.
Rectification: modify inaccurate or incomplete data.
Erasure: request the deletion of your data.
Restriction: restrict processing in certain cases.
Portability: receive your data in a structured format.
Objection: object to processing based on legitimate interest.
Automated decisions: not be subject to decisions based solely on automated processing.

To exercise these rights, send an email to hello@futuratickets.com indicating the right you wish to exercise and attaching a copy of your identity document.

10. Right to complain

If you believe that the processing of your data does not comply with current regulations, you have the right to file a complaint with the relevant data protection authority.

11. Security measures

We apply appropriate technical and organizational measures to ensure an adequate level of security, including data encryption, access controls, backups, and ongoing training of our staff on data protection.

12. Contact

For any inquiry related to the protection of your personal data, contact us at hello@futuratickets.com.